Just Ask Us!
“Serious Changes For Serious People” ™
Effective November 9, 2018
All contact information listed below is for the National Office. For independent owned Group4 Fitness Systems Facilities you will have to contact that facility directly. We do not offer location services we have over 31 Independent owned locations nationally and growing.
Contacting Membership Services for the following concerns:
-New Member/ Re-Activation Enrollment
-Membership Contracts and Cancellations
-Spanish Customer Care
Please email our Membership Services at
Contacting National Marketing Department for the following concerns:
-Business 2 Business Fitness Evaluations
-Targeted Group Marketing Campaigns
Please email our National Sales & Marketing at:
Contacting National Corporate Headquarters for the following concerns:
-Franchise/ Authorized Site Locations Inquires
Please email National Corporate Headquarters at:
By Appointment ONLY Personal & Group Trainings
Mon, Tue, Thu, Fri :
05:30 am - 08:00 pm
08:00 am - 05:00 pm
08:00 am - 05:00 pm
We're looking forward to hearing from you!
Phone: (216) 261-6398
Fax: (440) 525-5564
We understand that unanticipated events happen occasionally in everyone’s life. In our desire to be effective and fair to all clients, the following policies are honored:
24 hour advance notice is required when cancelling an appointment. If you are unable to give us 24 hours advance notice you will be charged the full amount of your appointment. This amount must be paid prior to your next scheduled appointment.
Anyone who either forgets or consciously chooses to forgo their appointment for whatever reason will be considered a “no-show.” They will be charged for their “missed” appointment.
If you arrive late, your session may be shortened in order to accommodate others whose appointments follow yours. Regardless of the length of the training actually given, you will be responsible for the “full” session. Out of respect and consideration to your trainer and other customers, please plan accordingly and be on time.
We look forward to serving you!