Just Ask Us!

“Serious Changes For Serious People” ™

Effective August 1, 2016

All contact information listed below is for the National Office. For independent owned Group4 Fitness Systems Facilities you will have to contact that facility directly.  We do not offer location services we have over 31 Independent owned locations nationally and growing.

 

Contacting Membership Services for the following concerns:

-New Member/ Re-Activation Enrollment

-Membership Contracts and Cancellations

-Training Scheduling

-Spanish Customer Care

 

Please email our Membership Services at

membershipservices@group4fitnesssystems.com

 

Contacting National Marketing Department for the following concerns:

-Business 2 Business Fitness Evaluations

-Targeted Group Marketing Campaigns

-Non-Profit Fundraising

 

Please email our National Sales & Marketing at:

sales@group4fitnesssystems.com

 

Contacting National Corporate Headquarters for the following concerns:

-Corporate Sales

-Vendor Relations

-Franchise/ Authorized Site Locations Inquires

-Legal Department

 

Please email National Corporate Headquarters at:

Nationalcorp@group4fitnesssystems.com

 

 

By Appointment ONLY Personal & Group Trainings

Mon, Tue, Thu, Fri :

05:30 am - 08:00 pm

Sat :

08:00 am - 05:00 pm

Sun :

08:00 am - 05:00 pm

We're looking forward to hearing from you!

 

Phone: (440 ) 990-5400

Fax:  440 525-5564

 

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Cancellation Policy

We understand that unanticipated events happen occasionally in everyone’s life. In our desire to be effective and fair to all clients, the following policies are honored:

 

24 hour advance notice is required when cancelling an appointment. If you are unable to give us 24 hours advance notice you will be charged the full amount of your appointment. This amount must be paid prior to your next scheduled appointment.

 

No-shows

Anyone who either forgets or consciously chooses to forgo their appointment for whatever reason will be considered a “no-show.” They will be charged for their “missed” appointment.

 

Late Arrivals

If you arrive late, your session may be shortened in order to accommodate others whose appointments follow yours. Regardless of the length of the training actually given, you will be responsible for the “full” session. Out of respect and consideration to your trainer and other customers, please plan accordingly and be on time.

 

We look forward to serving you!

 

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